Get your audit

Be the owner.
Not the bottleneck.

Start your Monday with a two-minute summary: what happened, what’s handled, and the one thing that needs you. Your daily tasks go to AI agents and a small remote team.

It starts with the Time-Back Audit. You choose the hours you want to work and log one normal week. I map it and give you the plan. You run it, or my team does it for you.

£195 for the first 5 ownersUnder 2 hours of your time4 hours a week found, or your money back

My own business used to take 50+ hours of my week. Now it usually takes under 10. See how
Your week
Mon
Customer emailsAutomated
Check ad spendAutomated
Team questionsSystemised
Reorder stockDelegated
Plan the weekKeep
Listing updatesDelegated
Sales reportAutomated
Tue
Customer emailsAutomated
Chase suppliersDelegated
Returns & refundsSystemised
Wholesale & partnersKeep
Product photo briefSystemised
Ad tweaksDelegated
Social postsDelegated
Wed
Customer emailsAutomated
Team questionsSystemised
New product ideasKeep
Reviews & repliesAutomated
Listing uploadsDelegated
Check ad spendAutomated
Thu
Customer emailsAutomated
Supplier meetingKeep
Stock checkAutomated
Hiring & trainingSystemised
Team questionsSystemised
Price checksAutomated
Social postsDelegated
Fri
Customer emailsAutomated
Weekly numbersKeep
Team questionsSystemised
Listing fixesDelegated
Returns & refundsSystemised
Team 1:1sKeep
Chase late ordersDelegated

41 hrs now to 12 hrs once it’s all handed off

  • Keep
  • Systemised
  • Automated
  • Delegated
An example week. Yours will look different. The hours come back over months, one job at a time.

What I do · People + AI

Map your week.
Free your time.
Protect it.

1Map your week

Time-Back Audit

£195once, for the first 5 owners. Then £495.

I map one normal week, on screen and off it, against the hours you want to work. You get a plan with your jobs ranked by the hours they free up, and a call to pick your first quick wins.

See a sample plan (opens in a new tab)

2Free your time

Turnglass Membership

£1,500a month. £1,000 your first month if you join within 30 days of your plan.I take on 4 members at a time.

We take the jobs on your plan off your plate, one at a time. AI agents do the repeat work. An assistant we train and manage does what needs a person. Every Friday, one screen: jobs done, how long they used to take, what needed you, and what’s next.

3Protect your time

Protect

£500a month after that.

Once you hit your target, your bill drops and we keep it all working. A free check of your hours every 3 months catches any creep early. If they slip, go back to full pace for a month.

Why not just hire an assistant or buy an AI tool?

The tools are cheap.
Keeping them working is the job.

A tool on its own isn’t a system. Each job gets a trigger, rules, limits and someone in charge: a person, or an AI agent with a person checking it.

  • Assistants need training and managing.We hire, train and manage yours. If they leave, we train the next one.
  • AI tools update, break and change their prices.We watch them and fix them.
  • SOPs go out of date.We update them when the job changes.

You pay these directly, at cost: software, about £50 to £100 a month, and an assistant if a job needs one, about £500 to £650 a month for 80 hours.

Stop after any step. No minimum term: cancel with 30 days’ notice and keep everything we built. Bookkeeping isn’t included. Prices in pounds, no VAT (I’m not VAT-registered).

What changes

The business stops running on you.

If the “now” side looks familiar, your business has outgrown the way it’s run.

NowAfter

Your team waits on you, because only you know how things work.

Each process is written down once. Your team looks it up instead of asking you.

You check your phone by the pool, every day of your holiday.

A two-minute summary tells you if anything needs you. Usually, nothing does.

Your best morning hours go on emails, admin and checking the numbers.

Now your mornings go on new products, key partners and the big calls.

New wholesale enquiries wait days for a first reply.

Each new enquiry gets a first reply within the hour. You step in only for the ones worth a call.

You know AI could help. But who has time to work out how?

AI agents check sales, stock and ad spend each morning. They message you only when something needs a decision.

And a business that’s worth more, because it doesn’t fall apart when you step away.

How it works

Get the hours back without doing the busywork.

First we cut the jobs that don’t need doing. Everything else goes into one of four piles.

Keep

The few things only you should do. Now you’ll have time for them.

  • Product ideas
  • Key partners
  • Big calls
Systemise

Written down once as an SOP (standard operating procedure): a short checklist anyone can follow.

  • Returns
  • Team questions
  • Training
Automate

Let software and AI agents handle it. They flag you only when something needs a decision.

  • Customer emails
  • Ad checks
  • Reports
Delegate

A trained remote team member owns it and works from the checklist (SOP). It stops landing back on you.

  • Listings
  • Chasing suppliers
  • Social posts

We fix a job before we hand it off. Automate a messy job and you get the same mess, faster.

Case study · My own business

I did this to my own business first.

In 2017 I started a design and licensing business. It grew to six figures a year. The catch: it ran on me. Every launch, every question, every number. At its peak I worked 50+ hours a week, including weekends.

I was the bottleneck.
So I rebuilt it to run without me.

It took me years: writing the systems, automating the busywork, training the right people. You get the shortcut.

System 1 · The Monday summary Before2 hours each Monday pulling numbers from 4 places into a spreadsheet by handNowAn AI agent posts a two-minute summary in Slack
System 2 · Answers without me BeforeThe team asked me whenever they got stuckNowOur processes live in one searchable library, with AI built in. The team finds the answer before they ask me.

Modelled on the alerts my own business runs on. Numbers are illustrative.

Today it usually takes under 10 hours of my week.

I’ve also prepared a business for sale. One of the first things a buyer checks is how much it depends on the owner. The less it needs you, the more they’ll pay. That’s why every job we take on goes into a one-page map of who runs what, kept with your SOPs.

I’m Colin, a business owner in the UK.

I review each audit myself and sign off every job. You deal with me directly.

Examples · People + AI

Jobs we take off your plate.

UK small business owners spend about 11 hours a week on admin and finance.1 Here’s what that work looks like once it’s handed off. An AI agent does the legwork, an assistant checks it, and anything that moves money waits for your yes.

CustomersSaves time

“Where’s my order?” emails

NowYou look up the order, copy the tracking link and paste it back. All week.

When
A customer asks where their order is.
AI agent
Finds the order and the latest courier scan, then drafts the reply in your tone.
Assistant
Checks it and sends it. Chases the courier if a parcel is stuck.
You
Nothing, unless it needs a refund or a new parcel.

Ops Agent APP

11 order questions answered today. One parcel hasn’t moved from the depot in 5 days. Send Jo a new one?

OrdersSaves time

Returns and refunds

NowEach return is an email chain: why, the label, has it arrived, the refund.

When
A return request comes in.
AI agent
Checks it against your returns policy and drafts the reply, offering an exchange first.
Assistant
Logs the parcel when it’s back, checks it and restocks it. Refunds under your limit go through.
You
Approve anything over your limit.

Ops Agent APP

Refund of £64.50 for order #1042. It’s over your £50 limit. Approve?

SalesBrings in sales

New wholesale enquiries

NowA shop asks to stock you. The email sits for days while you’re busy.

When
A shop emails or messages about stocking you.
AI agent
Replies within the hour with your price list and terms. Checks the shop’s website and drafts a follow-up.
Assistant
Chases on day 3 and day 7, then sets up the account.
You
Take the calls worth taking. Agree terms and discounts.

Ops Agent APP

Gift shop, two branches, stocks brands like yours. Price list sent at 10:14. Book a call for Thursday?

StockProtects sales

Low stock and reorders

NowYou find out a best seller has sold out when a customer tells you.

When
A product drops below its reorder point.
AI agent
Works out the weeks of stock left against your supplier’s lead time, and drafts the order.
Assistant
Checks the real count and what’s already on the way.
You
Approve the order.

Ops Agent APP

Sage linen throw: 3 weeks of stock left, and your supplier needs 5. Order of 120 drafted, £1,140. Approve?

SuppliersSaves time

Chasing suppliers

NowEmail threads and a spreadsheet. Nobody’s sure what has shipped.

When
A delivery is due in 2 weeks and the supplier hasn’t confirmed.
AI agent
Drafts the chase, reads the reply and updates the delivery date.
Assistant
Sends it, books the warehouse slot and flags anything late.
You
Hear about it only when a delay means you’ll sell out.

Ops Agent APP

Order 114 is 9 days late. Two products sell out before it lands. Pay £180 for faster shipping?

MoneyWins money back

Chargebacks

NowA customer’s bank takes the money back. The proof is in five places and the clock is running.

When
A customer’s bank opens a dispute.
AI agent
Gathers the order, tracking, proof of delivery and emails into one evidence pack, and drafts the reply.
Assistant
Checks it for gaps and submits it before the deadline.
You
Decide whether to fight it.

Ops Agent APP

Dispute on order #2210, £89. Evidence ready: proof of delivery, tracking and 2 emails. Due in 6 days. Fight it?

Also common: ad spend checks, review replies, product listings, courier claims, Black Friday prep, and the apps you pay for but don’t use.

The messages are examples. Your audit picks your jobs, and you set the limits: what your assistant can approve, and what always comes to you.

1. American Express SME Business Barometer, 1,000 UK business owners, July 2026.

Start here

The Time-Back Audit

One normal week, mapped. Then a plan for what to hand off first.

What you get

  • Your week mapped and timed, including calls, messages and interruptions
  • Jobs that don’t need doing, cut. The rest sorted: keep, systemise, automate or delegate
  • Your hours now, against the target you set
  • Your jobs, ranked by the hours they free up, with the tool or person for each and the cost
  • A 30-minute call to pick your first one or two quick wins
  • The plan is yours to keep, whether or not you join
See a sample plan (opens in a new tab)

How it runs

  1. TodayRequest your audit. I’ll check it’s a fit within a working day.
  2. A 30-minute callTalk me through your week and set your target. I show you how to log it.
  3. Your log weekThree quick voice notes or texts a day: what took the time, who interrupted. On Sunday, screenshots of your screen time, calls and calendar, with names cropped out.
  4. Five working days laterYour plan lands in your inbox. Then a 30-minute call.

About two weeks, start to finish. Under 2 hours of your time.

Guarantee. If your plan finds less than 4 hours a week to hand off, email me within 30 days of getting it and I’ll refund you in full. You keep the plan.

Founding price · first 5 owners

£195*

£495 after

* For the first five owners, in return for honest feedback I can share.

What 4 hours a week adds up to

Your time at £100/hr£400 a week

Over a month16 hours

Over a year192 hours24 working days

Set up once, saved every week. The audit is a one-off fee.

Nothing to pay yet. I’ll confirm it’s a fit first.
How I use your details: privacy notice.

Not ready? Send me the one job that eats your week. I’ll reply with how I’d hand it off, free.

Prefer to talk first? Email me and we’ll find a time. No pitch.

Questions

Before you ask

Is this for me?

It’s for ecommerce and small business owners turning over about £300k to £2m, who work 40+ hours a week in the business and want that number to drop. It’s not for you if you haven’t launched yet, or if you want someone to run your marketing.

How much of my time does it take?

During your log week, about 3 minutes a day: three quick voice notes or texts. With the form, your Sunday screenshots and two 30-minute calls, that’s under 2 hours of your time, spread over two weeks. On the membership, you read a short update each week and reply if something needs you. When we take on a new job, you check the work for the first couple of weeks, then spot check, then just read the summary.

How long until I get my hours back?

We do one job at a time: a quick win first, then the biggest, so your hours come back in steps. Each monthly report shows how many you’ve gained. Want to get there faster? Add a second slot (£1,000 a month more) and we work on two jobs at once. Your audit maps the steps for your week. The sample plan (opens in a new tab) shows an example.

What counts as a job?

One repeat task from your plan, set up, tested and taken off your plate with its SOP. Customer emails are one job. The weekly sales report is another. Big ones are split up, so the price never changes. Hiring your assistant counts as one.

Why do I pay the assistant and software myself?

So there’s no markup and it all stays yours. Your assistant works for you, about £500 to £650 a month for 80 hours, and we find, train and manage them. If they’re in the Philippines, a year-end bonus of about a month’s pay is customary. Software sits in your name, usually £50 to £100 a month. Your plan lists every cost before you spend a penny.

When does my bill drop to £500?

The month after a fresh log shows you’ve hit your target. You don’t have to ask. On Protect we keep your SOPs and your who-runs-what map current, fix your agents when a tool changes and manage your assistant. Every 3 months you log a fresh week, free, and we check it against your target. If hours creep back, go back to full pace (£1,500) for a month.

I’ve tried an assistant before. Why would this stick?

Usually because the job only lived in your head, and nobody fixed it first. We watch how it’s done now, cut the steps that don’t matter and write down what’s left: a flowchart, a short video and screenshots. Then we test it on your last 20 real ones (emails, orders, listings) before an assistant or agent takes over.

I already use AI tools. What’s different?

Most owners do. The tools do the work, then you spend the hours checking them and passing things between them. We give each job rules, limits and someone in charge, so it runs without you watching.

Is my data safe?

The audit needs no logins. On the membership your accounts stay in your name and you add us as users, so you can remove us in a minute. AI tools run on business plans whose terms say they don’t train on your data by default. A person approves anything that sends, refunds, pays or deletes. Members sign a data processing agreement before anything is connected.

Do I need to be technical?

No. Everything is in plain English, and the tools need no code.

Get your week back.

Log one normal week. I’ll show you which hours you can take back, or refund you if it’s less than 4 a week.

Not ready? Send me the one job that eats your week. I’ll reply with how I’d hand it off, free.

£195 for the first 5 ownersUnder 2 hours of your time4 hours a week found, or your money back